Refunds on 8 x 10 Prints are not available unless the print is damaged in transit to the buyer and the buyer purchases optional insurance.
Refunds on Large Prints
- Refunds on large prints are subject to the terms of the print vendor fulfilling the order. Contact us for current details.
- Refunds for items damaged in transit only available if the buyer purchased insurance, be prepared to substantiate the claim of in transit damage by retaining the packaging etc.
- If AKAJakePrints.com, AKAJake.com, Jake Beckman and/or ArtAndBusinessConsulting.com is the fulfilling vendor then no refund is available unless the print is damaged in transit to the buyer & the buyer purchases the option insurance.
Refunds on 8 x10 prints and large prints shipped directly by AKAJakePrints.com damaged in transit to the buyer.
- No refund is available on orders shipped without insurance.
- The request to return the prints must made within three days of the receipt of the damage print.
- Refunds may be available on prints that were received in a damaged condition. Save damaged packaging to return damaged art in as this packaging will constitute proof that the damage occurred in shipping. No proof that the damage occurred in transit means no refund.
- AKAJakePrints.com may supply you with the insurance information to make the claim for your refund directly from the shipper.
- If AKAJakePrints.com must file the claim then damaged prints must be returned to 3425 E Virginia AVE Phoenix AZ 85008-1225, with the damaged packaging.
- The returned prints should be accompanied by the bill of sale.
Please note the following restrictions: Conditions that are not
acceptable reasons for replacement or refund include differences in color
tones or hues than expected, substrate (canvas or paper's) properties,
smudging, fingerprints or scratches that occur due to handling, direct
exposure to the elements such as heat and moisture, late deliveries, or
incorrectly submitted shipping addresses.
Rush orders charges and are not refundable unless an order is not documented
by the courier as either delivered to the shipping address or having a
delivery attempt by the end of the expected receiving date. Customers are
responsible for ensuring a person is present to receive the rush order.
